No Limits. No Contracts. Just Broadband.

No Limits. No Contracts. Just Broadband.

Naked ADSL Broadband

ADSL2+

Naked VDSL Broadband

VDSL2

UFB 30/10 Fibre Broadband

UFB 30/10

UFB 100/20

UFB 100/20

UFB 100/100

UFB 100/100

UFB 200/20

UFB 200/20

UFB 200/100

UFB 200/100

UFB 200/200

UFB 200/200



Totally Unlimited Internet

We are Honest!

If our marketing is a bit much, then click here for our easy to read price information!

Local Phone Support

Local NZ Support

Say goodbye to overseas call centers. Our team are 100% local, based in Albany, Auckland!

Phone Line or Not

Phone Line or Not

You don't need an existing phone line, but you can keep your old one if you want to!

FAQs

Nope. You're free to use as much data as you like. We don't even track your usage.

However in saying that, we do assume that you're using your connection for 'normal' purposes. This means if you are doing something like running server farms from home, to a point where we think it is unfairly slowing down the network for other users, we may have to temporarily limit your connection speed for the benefit of others on the network.

If this is happening on a regular basis then we will get in touch with you and discuss changing your use or moving to a more appropriate plan, such as UFB or dedicated business broadband. This won't be a problem for the majority of users though.

All plans require a 30 day notice of cancellation.

By stripping back the service to focus on nothing but internet, we think we've got some of the best quality, and definitely some of the best value unlimited broadband packages in NZ.

Unlike many other ISP's we have access to our own network, our own datacentre, significant buying power and a lot of network capacity, as well as 8 years of experience providing quality, affordable broadband to local suppliers.

What does that all mean? Well basically, we have a track record of providing a good quality service and we're very confident you'll be happy.

Note: We don't state 'max speeds' or anything like that on our DSL plans, as your performance with us will generally be as fast as your line and your location will allow.

Unfortunately no. Suppliers charge us more for business addresses, so we can't offer service to any business address.

If you're interested in good quality, dedicated business broadband then please have a look at our partner company HD Net.

Absolutely. We offer a VOIP phone service (basically phone over the internet) on our non-home line plans for just $7 extra a month. This is cheaper than paying for a phone line, and includes 100 national minutes a month, as well as very affordable rates on international toll calls.

You can even keep your old number, you'll just need to let us know before you cancel your current service.

You can find all of our home phone rates here.

No. We don't provide an email service and the reason is simple: Maintaining an email network is very expensive. By not providing this service, we're able to save those costs and pass those savings on to our customers in the form of very affordable unlimited broadband.

If your old provider had email included, then you may be able to continue using their service anyway (you may need to ask them about this). Otherwise, we'd highly recommend making the move to free online based email services such as Gmail or Outlook.com. Not only are they free and accessible anywhere, but they're actually much better at dealing with things like spam and hackers than most of the NZ based email services.

Not if you want to keep it. You can transfer your phoneline over to us for a one-off charge of $25. F or more info visit our Home Phone Packages page.

In saying that, if you don't really need your home line and want to stop paying for it, then you can just lose it and go with our cheaper plans, such as the 'ADSL2+' and 'VDSL' plans. You can then replace your home phone with mobiles or we can provide a VOIP home phone line for an extra $7 a month, with 100 free minutes national calling and low rate international calls.

This will most likely be the cheapest option if you don't rely on any of the critical 'hard wired' phone services mentioned above. Just let us know if you want to keep your phone number if you do plan on cancelling your phone line.

Sure do. We can provide a Public Static IPV4 IP Address for a one off payment of $45. You then own the address for the length of your time with us (there is no ongoing monthly cost).

Yes, there is a $49 one off (includes GST) admin fee for all broadband services. If you are transferring your phoneline to us there is also a one off fee of $25 (includes GST).

If you have never had any wiring done by Chorus before, or are in need of wiring installation, we can provide that to you from $359.00.
Check out all of our potential charges here>

Yes. You can get a VOIP DDI (phone over the internet) with us for just $7 a month. This includes 100 national minutes, with international tolls at very affordable rates.

You can even keep your old number, you'll just need to let us know before you cancel your current service.

You can find all of our home phone charges here.

A Homeline is a standard POTS (Plain Old Telephone Service), copper-wired connection. VOIP phone, on the other hand, uses your Internet connection to make phone calls, rather than the standard phone wiring.

That means that VOIP, unlike a standard Homeline, is solely reliant on your Internet connection. The VOIP service requires an ATA supported router to work.

Please note a Homeline can only be used for the ADSL and VDSL plans, UFB is not compatible with a Homeline. The VOIP service, however, works for ADSL, VDSL and UFB.

The VOIP also can be used on your mobile phones through 3rd party applications such as Zoiper.

In most instances our team will be able to handle this behind the scenes.

To ensure a smooth transition, we ask that you

  • Sign up for the account you want with us
  • We'll then send you confirmation and a 'ready for service' date.
  • You then notify your current provider you'll be moving, and provide them with the information we give you+

Please note that if you are within a contract with your current provider that you seek advice with regard to:

  • Outstanding issues such as unpaid bills
  • Termination Fees
  • Notice Periods

You'll need to sort those out at your end, but they won't affect our ability to switch you over.

If you're currently with a provider that also provides you email, like Slingshot or Xtra, then you'll need to start thinking about transitioning this service, to avoid any interruptions.

Once we have your order, we'll send you an email to confirm. This email will contain a ready for service date, which will be within 5-10 working days, fibre can take 2-8 weeks. You don't need to be at home for the connection to take place, it's all done behind the scenes.

Once the connection is made, your internet will go down for around an hour while it transfers over to us, and possibly up to about 4 hours. On average it will be around an hour though.

There are a few reasons we might not be able to easily connect you, and we'll let you know if they apply to you:

  • If your house doesn't have an existing phone (for ADSL or VDSL) or Fibre (for UFB) connection, then technicians will need to pay your house a little visit (and possibly do a little digging). You'll need to pay for this initial connection to be made, but once it's done it's done, and you'll be able to get broadband from then on. We offer a new line install service, the cost is depend on the property conditions (Fibre install is free), and if you need this service please make sure to add it to your first plan order.

  • If the technicians determine that your phone line has a fault, we will need to schedule a time for them to come to your house and fix it. You'll need to pay to have the fault fixed, but we will discuss any work that needs doing prior to it happening, so you'll know exactly what's required and how much it will cost.

In both instances, you're free to get your own qualified electrician to either install a new connection in your house, or fix an existing fault. However it's probably going to be cheapest and most reliable to get us to fix it through our contractors.

A note on Chorus: Basically any line work that needs doing, from connecting your broadband to installing a new connection, goes ultimately through Chorus. This means we'll place a work order with them, and then your order will automatically be placed at the back of their queue. They'll get it done as quick as they can, but it's important to understand that once we've placed the order with them, we really don't have much control over how quickly the job will be done.

In most cases you shouldn't need to. Even our VDSL is very stable and fast over existing copper wiring.

However, if you are using a monitored alarm over your existing phone line, or have more than 5 active phone jacks, we would recommend installing a master splitter. We can do this for $199.

If you want the absolute optimum performance from your VDSL then you really should have a master splitter, but it's not a deal breaker, it will function without one.

Basically if you have a functioning (not damaged) phone line, our VDSL will work. However, if you have really old wiring, then you might not get the best possible speeds.

If you think your connection isn't going as fast as it could, just give us a call and we can help you determine what might be slowing it down.

No. If you do not have a modem we can supply you with one, for more details visit the Modems FAQ page.

For a detailed walk-through of modem setup please visit our Modems FAQ page.

Your bills will be pre-paid automatically at the start of each month. You can choose two easy ways for this to happen:

  • Credit or Debit card

    You can register a credit or debit card with us, and that will be automatically billed at the start of each month.

  • Direct credit

    You can set up a monthly payment from your account to ours, which will be made prior to the start of each month.

Because this is a pre-paid service, each month you'll pay for the following month's service.

You'll be billed one month in advance from the date you signed up. This date is the monthly 'due date' and cannot be changed.

The monthly payment process will go like this:

  • We'll send you an invoice

    An invoice will be generated and sent to you 14 days before your next due date (except for the very first month when you sign up, when it's generated immediately).

  • You can pay the invoice several ways:

    (a) The easiest way to pay your invoice month to month is to register a credit card with us. We'll then charge this credit card automatically each month.

    (b) You can also set up a monthly payment from your account to ours, which will be made prior to the start of each month.

    (c) The other option is to just make a direct payment to our bank account each month.

    We'd recommend using one of the first two options to ensure an easy billing process and no disruption of service.

Each month we'll take several steps to make sure you remember to pre-pay your account and ensure no loss of service:

  • We'll email you a reminder 7 days before your due date if your account is unpaid.

  • If you go past your due date, we'll send reminder emails on the 1st, 3rd and 6th day after your due date.

  • If the account isn't paid after your due date, unfortunately we'll have to add a 10% late payment fee.

  • If the account's still unpaid 3 days after the due date, your account will be temporarily suspended.

We don't want to have to suspend anyone's accounts, that's why we'll send you so many reminder emails!

However as mentioned above, it's easiest to use one of the two automatic monthly billing options to make sure that you never have any disruption to your service.

Yes, you can register different credit or debit cards on our site when you're logged in to your account.

Your first bill will include your first month's service and any optional additional service which you've chosen (e.g new connection, master splitter install). If you are moving your homeline, there will be a one-off transfer fee of $25.

Upon signing up to Unlimited Internet you are required to pay your first months charge plus a one off set up fee within 7 days. If payment is not received within this timeframe your order will be cancelled and you will be required to sign up again.

On the date the connection is confirmed as active at your address we will start your billing cycle. Your monthly charges will be due on this date each month.

Your billing date cannot be changed.

The short answer is you don't need to, because we have no data caps.

However, if you really want to monitor your usage for another reason, you can use third party software solutions.

We offer both local phone support as well as online support via tickets.

We've worked hard to make our service as reliable as possible, but if you have any problems our experts will work directly with you until they're solved, either over the phone or via email.

Phone support is available mon-fri from 10am to 4pm, and Saturday 10am - 3pm.

If you need service outside of that time, you can submit a support ticket online and we'll get back to you as soon as possible.

Nope. It's our office in Auckland. It's also right above our datacentre, which means it's full of the kind of slightly geeky people who like working above datacentres.

This means when you call up you will be talking to a real expert, who'll have the all the knowledge they need to try and fix it for you right away, without having to 'escalate' the problem to any specialists.

Yes! Very much so. We want to be the ISP with the happiest customers in NZ, so any feedback or suggestions you have are very welcome.

You can submit feedback through our online contact form, or on our Facebook or Twitter pages.